The map below illustrates Time in Transit for our Standard Shipping Service - it does NOT include the time it takes to manufacture and/or process your order!

WE OFFER THE FOLLOWING SHIPPING OPTIONS:

• STANDARD SERVICE
  Generally delivers your order in 3-7 business days. shipping based on your order's total weight.
• EXPRESS SERVICE
  Upon request. Generally delivers your order in 1 -3 business days. Shipping charges are based on your order's total weight.

* Certain products have special or separate shipping rates and/or delivery time frames We will explain when your order is processed

* Freight Carriers are per our choice (UPS or US Mail).
* Certain heavier or oversized items may require additional costs to ship.

International Shipping - Orders are placed using our basic shipping fees. In order to finalize your shipment you maybe required to pay addition shipping fees for International shipping. You will receive a separate invoice for addition shipping fees. International shipments are sent USPS. Express and UPS can be request for an additional shipping charges.

RETURN POLICY:

• Your satisfaction is our primary goal. If for any reason you are dissatisfied with any of the products you have purchased at Zenmomma.com, you may return the unused portion of a product for a full refund less shipping.
• To qualify you must obtain an RMA# and return your item(s) within 60 days of receipt your order. Returns will not qualify for credit without an RMA# (Return Merchandise Authorization Number.) To apply for an RMA# please use our contact form.

DAMAGED GOODS, LOST PACKAGES & SHIPPING ERRORS:
We are NOT liable for products damaged during shipping or packages lost or mis-delivered by the freight carrier. We will however file a claim on your behalf with the freight carrier. Reimbursement to you will be made when the carrier has issued a claim check to us.

Returned Packages - if your order is returned to us by the freight carrier as "undeliverable" because you provided an incorrect or invalid address, you will be charged for any fee's the freight carrier assessed for returning the package. If you want your order re-shipped, freight charges apply again. If you do not want the order re-shipped, a 25% re-stocking fee will be charged.

ACCEPTED PAYMENT FORMS
We accept Visa & Master Card credit cards. We also accept Pay Pal. Check & Money Order will be accepted. this option is available to phone orders. Order will be shipped when payment has cleared our account.
Your credit card is charged when your order is placed, not when your order is shipped.

ORDER CANCELLATIONS
Cancellations are only accepted within 4 hours and/or if we have NOT started processing your order. If we have started processing your order and/or if you request cancellation after 4 hours, regardless of reason, a 25% cancellation/restocking fee will be charged.

DISCLAIMER
Due to the many different skin types and allergies (known or unknown), we assume NO liability if any adverse skin reactions occur while using Bath & Body products purchased from us. Tear Free - We have made every effort to keep the pH of our products balanced. We have tested our products on ourselves my eyes did not burn nor did my husbands or my little Lawson. Our cosmetic biologist has conducted these same tests on herself. We have done ONLY human testing, however everyone has a different sensitivity level. We recommend ALWAYS using care with ANY product near eyes. I still try to cover my son's eyes so soaps do not get in them. I feel you only get one set be as careful as possible at all times with them.

SATISFACTION GUARANTEE:
Return shipping is paid by the customer, $15 re-stocking fee on gift sets, Authorization required on returns. Customer is refunded cost of product only NOT shipping and handling

USER AGREEMENT
By using the information, products and services available through this site, you agree to the terms and conditions contained herein.
Zen Momma Inc./Baby Cakes by ZenMomma reserves the right to update products and prices at any time and for any reason. Zen Momma Inc./Baby Cakes by ZenMomma cannot be held responsible for any Errors, Defects, Lost Profits or other Damages arising from the use of this web site. If you are dissatisfied, your exclusive remedy shall be to cease using the Site.

PRIVACY:
If you shop for Zen Momma Inc./Baby Cakes by ZenMomma products and place your orders exclusively through ZenMomma.com, any personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is sold, or traded to any outside company or agency.